Clients are encouraged to inform the lounge as early as possible if they need to cancel or reschedule an appointment.

Repeated short-notice cancellations, no-shows, or last-minute slot blocking may affect future booking priority or advance-payment requirements.

Where operationally possible, the lounge will try to help clients move their appointment to another suitable time.

Rescheduling support depends on slot availability, treatment duration, staff schedules, and event-season demand.

For selected bookings, packages, reserved slots, event services, or promotional campaigns, the lounge may request partial or full advance payment.

If an advance payment is taken, any refund or adjustment will be reviewed based on notice period, resource allocation, and whether products or staff time were already committed to the booking.

Refunds are not automatically available for all salon services because time, staffing, and service preparation are reserved in advance. However, genuine service issues may be reviewed fairly and case by case.

Where a refund is approved, it will generally be processed back through the original payment method or another agreed mode within a reasonable processing period.

Completed services, change of mind after service delivery, dissatisfaction caused by undisclosed sensitivities, missed appointments without notice, or outcomes affected by non-compliance with aftercare may not qualify for refund.

Clients should contact the lounge promptly with booking details, payment reference if any, and a clear explanation of the issue so the team can review the matter quickly.